Customer Reviews for Kelly Grimsley Cadillac Odessa, TX
Finding the right car at the right price, is often a challenge. Finding the right dealer to do business with, well that too can be as much of a challenge.
At Kelly Grimsley Cadillac in Odessa, TX, customer satisfaction is our top priority. Our knowledgeable sales and service teams raise the customer care bar to the highest level. If you have never purchased or had your car serviced here at Kelly Grimsley Cadillac, allow us the opportunity to earn your business.
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This experience purchasing this vehicle has been the most fun I've had while in the market! My every need was met. Whether it was color, make, model the sales rep, Miguel was happy to swap gears. We searched and searched. He even asked how flexible I'd be with some of my requirements to get me into a better car with more features and packages. At the end of the day, from Miguel to the sales manager Anthony, my overall experience was great! Billy King was fantastic at explain my buttons and all the technical parts of the car. The finance manager had me on fire to drive off the lot while I was signing the dotted lines... As a young adult, being treated with great urgency and efficiency is extremely important and I felt respected. These guys have something good cooking, but it was the best experience in purchasing a new vehicle. Thanks to all of the people that checked in while I was idle, it made my decision to buy from Kelly Grimsley that much simpler!
The young gentleman that I spoke with to have my car serviced was very nice, polite, and happy. So far I have had 2 services on my new Cadillac and each time the staff was very plesent. It is also nice to have the rental car option. This rental makes it easy for me to go about my work day as I normally would instead of being stuck at the delaership or bumming rides from friends and family to get my daily errands done.
Steven and Jen were extremely nice when I got there! It took them no time to sign me in! I was given a ride and that gentlemen was extremely polite and personable! My car was ready with a couple of hours and it was very clean! I really like the service there!
Great experience with excellent customer service!!!! Just an oil change, but I was greatly impressed!!! My husband has been sold on their customer service for a while now, this was just the first time I had to take my vehicle, and I was equally impressed!!!!
My electronic key would not work and I was stuck at the store with all the groceries in my basket, freezing rain and sleet coming down. After calling Onstar to get me in my Cadillac, I called the service department, and the young man that answered the phone was absolutely great. Told me to come on down, and he would help me. And that he did. He even put wiper blades on for me that were tearing up and got it done before I had to pick up my grandbaby. He was an absolute pleasure to do business with and made a horrible afternoon off from work turn out to be a better day than it was.
The best customer service in Odessa.
Brought my 2010 SRX in with multiple problems...CD player, radio turning on and off on start of vehicle, digital clock didn't work, navigation system didn't work, camera did not always come up when backing up. The problem boiled down to the radio, which was replaced with a refurbished one per our warranty. The service people, particularly Jennifer and Steven, were great--so polite and respectful and friendly. Any time I called for an update on the progress of repairs I was either helped then or received a prompt call back if I had to leave a message. My brief waits for help afforded me with the opportunity to observe them with other customers. Their attention to them was as consistent as it was with me. I could not have been more pleased with the service I received.
They are very friendly and helpful in the service dept. They work very hard. Great job!!
Steven Dunlap is an excellent service advisor. He has always called me and explained to me exactly what is wrong with my vehicle and what it's going to take to fix the problem. He also calls me and keeps me updated if anything else comes up on my vehicle. He calls me as soon as my vehicle is ready to be picked up. Thanks Steven!!!!
Donnie & Faye Alsobrook
Everyone was wonderful treated us like royalty.....thank you very much Kelly, Brandon, Anthony, Bill, & Hector a great bunch of guys .....was a pleasure doing business with you. Thanks again for your fine services!!!!
Prompt, professional and polite
Wonderful!! We were meet by a very enthusiastic young man that was eager to please us. He literally worked hard to find us what we wanted. "GI Joe" and the sales manager were awesome!!!
I was very impressed with Carlos, he was not over aggressive and he listen to my needs. My wife and I was also impressed his willingness to come in on his off day when we picked the car up and answered all of our questions. Finally, the entire Kelly Group were very responsive in finalizing my purchase.
The guys in the shop along with Bill King were very helpful in getting my escalade in for its routine service. Although the shop schedule was full for the next couple of weeks they were happy to make room to service my escalade on any day of my choice. Because they worked me in I planned to leave my car for the day so they could get to it when it was convenient for them, however they had my escalade ready to go within two hours of me dropping it off. From sales to service kelly grimsley caddilac has a great team!
I am a HAPPY HAPPY camper! Everyone went above and beyond to get me every thing I wanted and more. Carlos and the whole staff could have not been more polite . Thank You All!
Bill and Anthony were excellent in handling my experience at Kelly Grimsley. These two are customer service and showed nothing less. I look forward to continuing to be a life customer.